Terms and Conditions

Thank you for visiting our website. Before you go any further it is important that you read and understand the conditions under which you'll use the site.


These conditions become effective when you access the site for the first time and constitute a binding agreement between us, PlexCrown Fund Ratings and yourself, which will always prevail. The current version of these conditions will govern our respective rights and obligations each time you access this site.

Online services 

Our online services are subject to registration procedures and approvals, which we may accept or reject at our sole discretion. These online services are governed by separate terms and conditions that are available on the relevant sections of this site where the online services are provided. In the event of conflict between conditions, the provisions of the service terms will apply.

Nature of information on the site 

All information on this site is intended only to provide you with general information about products, our services, objectives and us. Nothing on this site should be treated as an offer but merely as an invitation to do business with us.

We may provide information from time to time on our investment products. Such information may only be estimations and actual events or results may differ. All information is provided "as is" and should not be treated as professional or investment advice of any kind. You should consult your own professional advisors before relying on any information on this site.

Your privacy and security

PlexCrown Fund Ratings respects users' rights to privacy and confidentiality and consequently undertakes not to sell or exchange personal information with any third party outside of PlexCrown Fund Ratings for any purpose whatsoever. However, PlexCrown Fund Ratings reserves the right to disclose or report personal information in limited circumstances where it is believed in good faith that disclosure is required under law, to co-operate with regulators or law enforcement authorities, to perform necessary credit checks or collect or report debts owed to PlexCrown Fund Ratings, to protect its rights or property, or to disclose information on reasonable request by the unit trust fund in which the investor has invested.

Our commitment to your privacy and security of your personal information is outlined in our privacy and security statement.

Amendments to these conditions

We may amend these conditions from time to time. By accessing this site you are bound to the version of the conditions published here at the time of any visit to this site. You agree to view the current version each time you access the site.

Information feeds

We may use the services of other organisations to provide information on the site. We have no control over this information and make no representations or warranties of any nature as to its accuracy, appropriateness or correctness. You agree that such information is provided "as is" and we will not be directly or indirectly liable for any damages that may arise from your reliance on it.

All quotes, news, market information or data shown on the site by way of live information feeds are delayed by at least 15 minutes unless otherwise stated. You should always select the "refresh" or similar page update function on your internet browser to ensure that the information you are viewing is the most current.

Permission for hyperlinks

Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this site or any subsidiary pages before receiving our prior written approval, which may be withheld or granted subject to the conditions we specify from time to time.

An application for linking must be submitted to info@plexcrown.co.za . Once received we will do our best to respond and enter into further discussions with you. If you don't get a written response from us within five business days, consider your request as having been rejected.

Breach of these conditions entitles us to take legal action without prior notice to you and you agree to reimburse the costs associated with such legal action to us on an attorney and own client scale.

Our intellectual property

We retain all copyright and other intellectual property rights in all material, including logos and other graphics and multimedia works published on or via the site. You are authorised to view and download one copy to a local hard drive or disk, print and make copies of such printouts, provided that:

  • the material is used for considering use of the online services and for no other commercial purposes, and
  • any reproduction of our proprietary material from this site or portion of it must include our copyright notice in its entirety. 

The logos and trademarks shown on this site are our registered and unregistered trademarks or those of third parties. Nothing on this site should be construed as granting any licence or right to use any trademark without our prior written permission and/or that of third parties, as the case may be. You may not, without our prior written permission, use our intellectual property or that of third parties for any other purposes. An application to use our intellectual property must be submitted to info@plexcrown.co.za . Upon receiving your application we will do our best to respond and enter into further discussions with you. If you don't get a written response from us within five business days, consider your request as having been rejected.

Irrespective of the existence of copyright, you acknowledge that we are the proprietor of all material on the site, whether it constitutes confidential information or not, and that you have no right, title or interest in any such material.


You are required to use and maintain hardware and software of sufficient quality and performance capability and to use only the latest versions of Microsoft Internet Explorer and Netscape browsers. Your failure to use these browsers may result in a higher security risk and/or cause some or all of the functionality of the site not to operate properly or at all.

Software, if any, made available for download on or via our site is governed by licence conditions that establish a legal relationship with the licensor. You indemnify us against any breach of these licence conditions. We give no warranty and make no representation, whether express or implied, as to the quality or fitness for purpose of the use of such software.

No warranty, whether express or implied, is given that any files, downloads or applications available via this site are free of viruses, trojans, bombs, time-locks or any other data or code which has the ability to corrupt or affect the operation of your computer, database, network or other information system.

Transmission of information

Information transmitted via the internet, including e-mail, is susceptible to unlawful access or monitoring. Users shall bear all risk of transmitting such information in this manner and under no circumstances will PlexCrown Fund Ratings be liable for any loss, harm or damage suffered by them as a result thereof. PlexCrown Fund Ratings reserves the right to request independent verification of any information transmitted via the website or e-mail.

Termination, suspension and limitation

We may modify, suspend or discontinue the site, whether temporarily or permanently, without notice. We may also impose limits or conditions on the right to certain services, features or functions and we may restrict access to parts of or all of the services on the site.

No warranties or representations

We do not warrant that the site or online services will be error-free or will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality.

We expressly disclaim all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose, 2000 compliance, non-infringement, compatibility, security and accuracy.

Disclaimer and limitation of liability

Although we have taken care to ensure that the content on this site is accurate and that you suffer no loss or damage as a result of your use of this site, this site and the online services are provided "as is".

Use of this site and the online services is entirely at your own risk. You assume full responsibility for the risk or loss resulting from your use of this site and your reliance on the material and information contained on it.

We and our affiliates, shareholders, agents, consultants or employees are not liable for any damages whatsoever relating to your use of this site or the online services or the information contained on this site or your inability to use this site or the online services. This includes, without limitation, any direct, indirect, special, incidental, consequential or punitive damages, whether arising out of contract, statute, delict or otherwise and regardless of whether we were expressly advised of the possibility of such loss or damage.

Without derogating from the generality of the above, we will not be liable for:

  • any interruption, malfunction, downtime or other failure of the site or online services, our system, databases or any of its components, for whatever reason;
  • any loss or damage arising from your orders, investment decisions, purchases or disposal of goods and services, including financial instrument(s) or currency, from third parties, based on the information provided on this site;
  • any loss or damage with regard to customer data or other data directly or indirectly caused by a malfunction of our system, third-party systems, power failures, unlawful access to or theft of data, computer viruses or destructive code on our system or third-party systems;
  • programming defects;
  • negligence on our part;
  • any interruption, malfunction, downtime or other failure of goods or services provided by third parties, including, without limitation, third-party systems such as the public switched telecommunication service providers (currently Telkom), internet service providers, electricity suppliers (currently Eskom), local authorities; and certification authorities, and
  • any event over which we have no direct control.

How disputes will be resolved

All transactions and interactions conducted by the medium of this website, whether in whole or in part, shall be subject to South African law and only South African courts shall have jurisdiction to hear disputes arising there from or from these Conditions. No alternative dispute resolution code is applicable to transactions and interactions conducted by the medium of this website, unless otherwise determined from time to time, in which case such dispute resolution codes are to be made electronically accessible to the user.

Capacity to enter into agreements

You hereby warrant to us that you have the required legal capacity to enter into and be bound by contractual terms. Minors must be assisted by their legal guardians when reading these conditions. If you are unsure whether you have the legal capacity to enter into agreements, contact someone able to provide you with this information before you continue using this site.


All use of the website, transactions and interactions conducted through the medium of this website, whether in whole or in part,shall be subject to South African law and only South African courts shall have jurisdiction to hear disputes arising there from or from these conditions.


If a user commits any breach of these conditions or uses the online services or in any other manner interacts with the website in an unlawful or unauthorised manner, PlexCrown Fund Ratings shall be entitled to terminate the delivery of the service to the user immediately without prior notice without prejudice to PlexCrown's other rights in terms of these conditions or at law.

Our address for notices and service of legal process

Our chosen address for any legal notice is:
9 Queen Street

The law governing our relationship

The conditions will be governed and construed in accordance with the law of the Republic of South Africa without reference to any conflict of law provisions.

General provisions

The headings of the clauses in the conditions are provided for convenience and ease of reference only and will not be used to interpret, modify or amplify the terms of the conditions.

Where any dates or times need to be calculated in terms of the conditions, the international standard time: GMT plus two hours shall be used.

No failure or delay by us to exercise any of our rights will be construed as a waiver of any such right, whether this is done expressly or implied, nor will it affect the validity of any part of these conditions or prejudice our right to take subsequent action against you.

If any of these terms, conditions or provisions are held to be invalid, unlawful or unenforceable, the term, condition or provision will be deleted from the remaining terms, conditions and provisions which will continue to be valid to the full extent permitted by law.

If you have any questions or do not understand anything in these conditions, please send an e-mail to info@plexcrown.co.za and we will respond to you as soon as possible.

Privacy and security statement

PlexCrown Fund Ratings is dedicated to the fundamental values of honesty, integrity and confidentiality in all of its relationships. Maintaining our clients' trust is a cornerstone of our success. We actively seek to protect the privacy and confidentiality of our client relationships. While obtaining accurate and timely information about our clients is critical to our ability to deliver the highest level of customer service, we also recognise the importance of protecting personal information.

We will safeguard any personal information acquired by us in connection with your use of this website, by upholding the privacy principles and procedures set forth below. We will not use or distribute your personal information in any other way without notifying you in advance, via the provision of supplemental privacy policies and statements or otherwise, and giving you adequate opportunity and means to respond.

The use and collection of private information

The personal information we collect about you comes primarily from the information and materials you provide and your communications to us in connection with your use of this site. We may also collect information about your transactions and experiences as you utilise this site. This is done through the use of "cookies".

PlexCrown Fund Ratings is committed to keeping your information confidential. Personal information is used as is appropriate in the normal course of business to provide the products and services you have requested. We may retain any information for the purposes of investment transaction processing and administration, to monitor our website and to communicate with you direct. We will also be able to tailor our content and give you information that is relevant to you. If you advise us that you do not want us to use this information as a basis for further contact, we will respect your wishes.

Cookies are small text files consisting of encrypted information assigned to a computer's browser, which is given to your browser by our web server when you visit our website. These data are stored on your browser. The cookie is sent back to our web server each time you visit our website. Cookies are not computer programs and do not run on a computer like programs do. They cannot gather information or function on their own. They cannot collect any personal information about you or your machine and cannot gather data or information about what you do on the Internet. Cookies merely enable us to provide a more valuable online experience to you. While you can set up your Internet browser to disable cookie technology, we do not recommend that you do this since some parts of this website and our online services may not function properly, or at all.

Monitoring the website

We gather and analyse information on our visitors' routine visits to this website. We use this information to monitor which areas of the website are most frequently visited, to assist us to continue developing a value-added service. This information is pooled so individual personal information, behaviour or patterns cannot be identified.

Sharing information

PlexCrown Fund Ratings does not sell, rent or trade your personal information with anyone.

PlexCrown Fund Ratings will disclose information when required to do so: (1) by any regulatory authority (like the Financial Services Board) and the regulators they appoint for the various financial sectors (2) to comply with any regulation passed under the relevant legislation, or any legal process (3) to protect and defend PlexCrown Fund Ratings' rights and property (including PlexCrown Fund Ratings' intellectual property).

We may need to share aggregate information (for example, demographic data) with our stakeholders and business partners but we will not disclose information about our individual users.

We will not disclose personal information to anyone without your permission unless:

  • we are compelled to do so by law or in terms of a court order;
  • it is in the public interest to do so, or
  • it is necessary to protect our rights.


PlexCrown Fund Ratings is committed to being at the forefront of information security to protect the privacy and confidentiality of your personal information.We take every reasonable step to protect your personal information, including the use of encryption technology. We can, however, not guarantee the security of any information you transmit to us electronically and you do so at your own risk.

Only authorised PlexCrown Fund Ratings employees or agents will have access to your personal information. All of our employees, service providers and marketing partners are held to stringent standards of privacy and security and are bound by confidentiality agreements.

Users of the non-public areas of this website (online services) will be required to identify and authenticate themselves prior to accessing our services. Generally, identification and authentication take place through the use of your investor number, password and unique PIN number.

Note: This Internet security guide does not form part of PlexCrown's Website Terms and Conditions. It is recommended reading for all website users and is for information purposes only. While every reasonable care has been taken to ensure the accuracy of the information contained in this guide, PlexCrown Fund Ratings does not guarantee its accuracy or that it will remain accurate as technology changes. PlexCrown Fund Ratings shall not be liable for any losses or damages suffered arising from reliance upon any of the contents of this guide. We reserve the right to amend this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy and security statement.

If you have any questions about this privacy and security statement, please e-mail us on info@plexcrown.co.za